Search engine giant Google has announced that users can now seek Android assistance on Twitter by just sending a tweet. The company has launched a dedicated hashtag to allow users to reach out to the company directly for help. The hashtag is #AndroidHelp. Users can use this hashtag to get their queries answered on Twitter. With the hashtag, users can get assistance with general troubleshooting, accessibility, identity and authentication, security and other Android features. The information was tweeted by Google’s official Android Twitter account. It will respond to queries of users with possible solutions. Notably, Google has not specified the reason for launching the hashtag, but it is aimed at providing a valuable and easy-to-use solution to users.
Earlier, users were sending a direct message to the Android Twitter account for assistance or rely on Google’s support forums for answers. But now keeping the queries and replies public means others with similar issues will be able to find a solution. This will cut down the waiting period and also weed out spam messages. Besides, users can also establish direct communication with each other and seek help. Surely, Google will be flooded with queries on Twitter and it will be interesting to see how the company handles the sheer volume of queries. The company will probably use some sort of Artificial Intelligence or machine learning algorithm to filter the queries and responses.
It remains unclear if the queries are supposed to pertain to the mobile OS only or if it could also include issues for Android TV, Wear OS, and Android Auto. But the tweet sent out by Android’s official account includes a smartphone emoji. This means the support will be primarily for Android smartphones. Meanwhile, the tweet has received a tonne of queries through replies feature. However, no official responses have come from the Android account yet. Android is an operating system designed primarily for smartphones and tablets. It was initially developed by Android Inc. Google bought Android Inc in 2005. Android was unveiled in 2007 and the first commercial Android device was launched in the following year.